IT Service Desk Professional ... Fantastic Benefits, 3 Weeks of Vacation, Great Earning Potential, 10% Bonus, Paid OT and More! in Boston, MA at Digital Staffing

Date Posted: 8/11/2017

Job Snapshot

Job Description


IT Service Desk Professional

Discover a dynamic work culture in a premier investment management firm that is headquartered in downtown Chicago! This direct hire role in Boston, MA offers amazing benefits, 10% bonus, PAID overtime and an excellent compensation structure as well as the opportunity to learn new technologies and business concepts.

IT Service Desk Professional Responsibilities:

  • Provide direct end-user support and operations services according to established guidelines
  • Install, configure and support vast hardware, software and cloud based applications
  • Coordinate, prioritize and complete multiple, concurrent task
  • Escalate issues to appropriate teams as necessary

IT Service Desk Professional Will Be Trained To:

  • Provide project management and business analyst expertise to business units in implementing process improvements and applying technology to achieve business objectives
  • Design, implement, deliver and manage systems solutions to support business units and key corporate functions
  • Analyze, design and implement activities to drive improvements and change initiatives
  • Design, implement and deliver technology solutions that support business processes
  • Conduct system administration on corporate wide projects

  • 401(K) with employer match plus an additional employer contribution!
  • Medical and Dental Insurance Plans
  • Paid Overtime after 40 hours/week
  • Short and Long term Disability
  • Tuition Reimbursement
  • 3 Weeks of Vacation
  • Vision Coverage
  • 3 Personal Days
  • Life insurance
  • 8-9 Holidays
  • 10% Bonus
  • AD & D

IT Service Desk Professional
Please email loop@digitalstaffing.com your resume and daytime phone number so that we can get started on this right away. It is our job to be very discreet. We never charge a fee to applicants.


Job Requirements

IT Service Desk Professional Requirements:

  • 4+ years of experience collaborating with a small or medium sized team of IT professionals
  • Experience with Active Directory Users and Computers, Airwatch, System Center Configuration Manager (SCCM) or other provisioning and management tools
  • Outstanding written and verbal communication skills; able to clearly communicate ideas and technical details to end-users
  • MUST have a strong desire and eagerness to learn new technologies and business concepts (outside of comfort zone)
  • Expertise with Windows Operating systems to include installing, configuring and troubleshooting/ resolving Windows OS issues
  • Well-versed in the maintenance and repair of PCs, printers, multi-function devices and hardware
  • Ability to document, track, monitor and resolve problems/ issues with a sense of urgency
  • Experience supporting networking devices and other remote access components
  • Experience providing Top Tier Customer Service in a professional environment
  • Strong organizational, diagnostic, problem solving and time-management skills
  • Experience Mac OSX, VoIP and voice mail support are pluses, but not required
  • Expertise with smartphones and tablet devices including iPhones and iPads
  • Working knowledge of IT infrastructure and systems integration concepts
  • Experience configuring and implementing MS Office Suite applications
  • Experience managing system implementations and changes
  • Flexibility to be on-call 24x7 on a rotational basis required
  • Adaptable, self-motivated, energetic and eager to grow
  • Strong time-management skills; able to meet deadlines
  • Must be able to travel periodically to Chicago
  • Familiarity with SQL and data management
  • Bachelor's Degree
  • Team driven


  • Previous experience supporting Market Data applications such as Factset and Morningstar Direct
  • Previous experience supporting SalesForce or other CRM platforms

All candidates must be legally eligible to work in the United States without sponsorship and reside locally. Sorry, no Visa Sponsorships or Transfers available. Consulting Companies, Staffing Agencies and 3rd Party Recruiters need not apply.

Want to see what else we have available? Visit our IT Helpdesk & Tech Support Jobs page to see more positions like this one!