Customer Service Contact Center Help Desk *** Up To $20/hr *** Fantastic Opportunity for Technically Savvy People-Person! in Schaumburg, IL at Select Staffing of Illinois

Date Posted: 7/14/2017

Job Snapshot

Job Description

Customer Service Contact Center Help Desk Rep
Get Your Foot in the Door of a fabulous product and service company in the Schaumburg area! If you are eager to support and initiate best customer practices to promote positive client relations in a technologically advanced company, then we want to talk with you. Customer Service Contact Center Help Desk Rep will earn up to $20/hour.

Customer Service Contact Center Help Desk Rep responsibilities:

  • enter new customer information into the computer, update existing customer information and document all call communications with customers
  • communicate with service partners to ensure customer's needs are met to include resolution of problems and complaints
  • answer phone calls and respond to emails; address customer needs as well as provide product and service information
  • provide support for end users, manufacturer's reps, sales managers and vendors
  • train staff and servicers on technical programs and warranty processes
  • provide after-hours hotline support approximately one week a month
  • provide back-up support for other territories/ reps
  • follow up with customers
  • complete call logs

Job Requirements

Customer Service Contact Center Help Desk Rep requirements:

  • Associate's Degree or Bachelor's Degree in Electronics or combination of education/ experience
  • sound knowledge of 3-phase power, gas and electronics technology required
  • experience working with email, MS Office and Windows applications
  • excellent written and verbal communication and presentation skills
  • proficiency writing reports and correspondence professionally
  • familiarity with ISO 9001 policies and processes
  • sharp reasoning and problems solving skills
  • flexibility to travel occasionally
  • excellent mathematical skills
  • team oriented

Customer Service Contact Center Help Desk Rep
Email mtraversa@fellowsplace.com your Word formatted resume for immediate consideration. Your personal information and resume will remain completely confidential. No Phone Calls Please. Qualified Customer Service Contact Center Help Desk Rep candidates will be contacted. We never charge a fee to applicants.